Would you know for sure if it wasn’t?
A recent Consumer Reports ISP survey revealed that 69% of broadband customers are “completely” or “very” satisfied with their fiber-based service. But 31% of customers still report dissatisfaction—a significant gap that network providers need to address.
According to Tian Wang, Survey Research Manager at Consumers’ Report: “We’ve observed consistent dissatisfaction among CR members in recent years when it comes to their telecommunication services, and internet service is no exception. In fact, telecommunication services are some of the least popular of all the services that CR members help us to rate.”
Ensuring your network consistently delivers reliable, high-quality service is crucial for building customer satisfaction and loyalty. Mission Broadband can help!
We help you:
• Select the right performance monitoring solution
• Manage the entire implementation project
• Ensure your network delivers a high-quality experience that keeps customers happy
Need help ensuring your network delivers on expectations? Contact us today to learn how we can support your goals.