Adjunct Staffing & Interim Operations Support

Mission Broadband offers comprehensive support for fiber-to-the-home (FTTH) municipal networks and internet service provider (ISP) startups, providing both adjunct staffing and interim operations expertise. Our team of experienced professionals can seamlessly integrate with your existing team, addressing your specific needs in the following areas:

Documentation and Process Development: We assist in creating and refining essential documents such as customer service protocols, installation procedures, and operational guidelines. Additionally, we help develop efficient workflows for key functions like customer service scheduling, trouble ticket management, and CPE (Customer Premises Equipment) inventory control.

Policy and Process Review and Optimization: Our team meticulously reviews and advises on existing policies and processes, identifying areas for improvement and recommending optimizations to enhance operational efficiency in:
- Customer service scheduling, installations, transfers, and deactivations.
- Customer service delivery, including trouble ticket tracking and resolution.
- CPE inventory management, encompassing move-in, move-out, and service transfers.
- Outside Plant (OSP) maintenance and inspection procedures.
KPI Establishment and Reporting: We collaborate with your team to establish relevant and measurable Key Performance Indicators (KPIs) for critical operational areas like customer service response time, first-call resolution rate, network uptime, and installation turnaround time. We then guide you in setting up effective reporting systems to track progress against these KPIs, allowing you to monitor performance, identify areas for improvement, and demonstrate continuous improvement.

Benefits of our approach:

Immediate Expertise: We provide immediate access to experienced personnel, allowing you to fill staffing gaps and address operational challenges without delay.

Streamlined Operations: Our focus on process optimization, KPI development, and efficient workflows helps you establish a strong foundation for long-term success and data-driven decision making.

Scalability and Flexibility: We adapt our services to meet your evolving needs, scaling our support up or down as required.

Mission Broadband is your trusted partner for navigating the critical launch and growth phases of your FTTH business. We are confident that our expertise will empower you to achieve operational excellence, deliver exceptional customer service, and make data-driven decisions for continuous improvement.

Adjunct Staffing & Interim Operations Support

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