MBIAlert is an essential tool for measuring and managing backhaul uplinks and internet circuit performance. By utilizing MBIAlert’s advanced monitoring, alerting, and reporting capabilities, service provider organizations can ensure optimal connectivity between network nodes and upstream internet circuits, quickly address issues, and make informed decisions about network infrastructure. This tool provides an added layer of visibility and assurance for traditional and non-traditional ISPs, including coops, communication districts, and municipal broadband service providers.

Current Challenges

Internet Service Providers (ISPs) are experiencing unprecedented opportunities for growth with current and future rounds of federal and state funds. However, this rapid growth presents challenges in monitoring network stability and performance effectively as networks expand and endpoints are added at a rapid pace.

Additionally, ISPs face a shortage of skilled workers to support this growth and manage operational oversight proactively. There is an unprecedented amount of funding available right now for digital equity programs, however, only a small portion appears directed toward workforce development for ongoing operational needs.

Key Benefits

MBIAlert offers the following benefits:

• Backed by a 24×7 Network Operations Center (NOC).
• Early detection of network issues.
• Improved capacity planning.
• Monthly reporting on performance and any exceeded monitoring thresholds.
• Optimized resource allocation.
• Cost savings by identifying inefficient network usage.

Metrics and Monitoring

MBIAlert enables service provider organizations to monitor and optimize backhaul uplinks and internet circuits through key performance metrics. These include bandwidth utilization, latency, packet loss, and jitter. Insights derived from these metrics ensure reliable and efficient connectivity.

Key metrics tracked by MBIAlert include:

• Speed Test (Upload/Download): Measures upload and download speeds in Mbps.
• Packet Loss: Indicates the percentage of data packets lost during transmission.
• Round Trip Time: Calculates the total time for a data packet to travel to a destination and back.
• Latency: Records the time for data packets to travel from one point to another in milliseconds.
• Jitter: Measures the variation in latency over time.

Support and Implementation

MBIAlert is supported by a 24×7 Network Operations Center with trained personnel ready to analyze and act on alarms received. During the onboarding process, Mission Broadband establishes performance thresholds and configures alarms to activate when these thresholds are exceeded. Alarm escalation and triage procedures are tailored to customer feedback, ensuring all alarms are addressed efficiently and tracked from initiation through resolution.